By Hiba Abou Ghazale
![LAU]()
Image via pdammous.com
“It is just getting more and more disgusting by the day,” says Dalia El-Hadi, a 3rd year biology student at LAU. “It takes me around 20 minutes to go around campus from building to building to find a clean toilet,” she adds.
In fall 2015, students at the Lebanese American University noticed the quality of cleaning on campus. Some believed the cleaning company might have changed, since janitors now dress in blue and greys uniforms, contrary to last year, when their uniforms were blue.
3rd-year pre-med biology students at LAU, Hala Mansour and Zainab Al-Saabi, were among the students who observed the change in colour of janitor costumes.
LAU students spoke out about the cleaning service they were getting on campus.
“It is just getting more and more disgusting by the day,” Dalia El-Hadi, a 3rd year biology student at LAU says. “It takes me around 20 minutes to go around campus from building to building to find a clean toilet,” she adds.
According to the director of the hospitality services, Nehmat Aoun, LAU changed its cleaning company.
However, according to the hospitality department, it is the worker’s decision to join the new contracted cleaning company or leave with the old one.
Two cleaning companies have been replaced since LAU began outsourcing the cleaning services in both Beirut and Byblos campuses.
This encouraged LAU’s hospitality department to set certain standards before accepting any cleaning companies.
“Choosing a cleaning company, outside LAU, is based on a bidding process,” says Aoun.
To win the bid, the potential company must meet a certain set of requirements: honesty, commitment, a respectable reputation in the market, well-equipped staff, and an affordable cost.
Universal Services and Maintenance (USM), the cleaning company LAU previously collaborated with, was founded in 1971 by Antoine Kiameh. USM’s reputation in providing basic cleaning services for different spaces is known for its professionalism and accuracy.
Although LAU was punctual in paying its dues to the company, USM workers were complaining of not getting their salary on time for the past two years.
Upon this understanding, the hospitality department at LAU decided it was time to replace it with a new company, and that’s when they held the bid.
29 people made up the cleaning staff at LAU before the new bid: 28 Lebanese workers and their supervisor. 45 foreigners from Operators Facility Management Company joined them.
Operators Facility Management, established in 1998 and owned by Bernanrd Saghbini, is the company that won the bid and was hired on October 1st 2015.
The company is also known for its high standards. It cooperates with local, regional, and international companies to become the best it can possibly be.
Company workers are split into two shifts during weekdays, from Monday to Friday. The first group works from 7 a.m. until 6 p.m. and the second group works from 6 p.m. until 9 p.m. They also work over the weekend from 7 a.m. until noon.
LAU cleaners work 8 hours per day from Monday to Friday, particularly from 7 a.m. until 3:30 p.m. Also, the workers clean on Saturdays for 5 hours, from 7 a.m. until noon.
The cleaning tasks are distributed between outdoor and indoor.
Nehmat Aoun asserts: “If a worker is tasked with cleaning the class rooms in two buildings, then that same worker cleans the hallways. Another worker is assigned to clean both the restrooms and the stairs of that floor.”
Male workers are responsible for outdoor duties whereas female workers are responsible for indoor tasks, in both Beirut and Byblos campuses.
When assessing the overall cleanliness of bathrooms at LAU, the following criteria were paid attention to: the presence/absence of toilet paper and tissue, the clarity of the floor, and the cleanliness of the toilet seat.
Riyad Nassar Library always has soap and tissues with dry clean floors but according to observation, the trash cans need to be emptied.
The “neglected toilets”, as students call them, are the ones in the Fine Arts Safadi Building.
“I always try to avoid the restrooms in the Fine Arts building since they are always so dirty and smelly,” says Rim Ahmad, a 2nd-year Fine Arts student at LAU.
In parallel, Sage Hall’s toilets are not too different, either.
According to a biology student at LAU, F. Noujaim, “the men’s bathrooms in Sage Hall are horrible.”
Hanine Banna, another biology senior student at LAU, agrees with Noujaim: “They [bathrooms] always smell bad and are flooded with water, and they lack abundance in toilet paper.” She adds that the worst bathrooms on campus are at Sage Hall.
Lara Issa, a student who lives on campus on the 5th floor, says that Operators Facility Management cleans the dorm rooms thrice per week whereas USM used to clean them once.
She adds that instead of opting for an early start, before most classes begin, dorm students usually find trouble entering the bathrooms at around 9 a.m. because the floor is wet and slippery as the cleaners are wiping the floors.
Business student, Mounir K., says that the men’s toilets in the Business Building are clean. “I always spot a cleaning lady sitting outside the toilets in BB and she is always checking the toilets’ condition,” he states.
Similarly, the bathrooms in LRC building are always spotless. In fact, they seem to be the cleanest among the bathrooms in all the other buildings in Beirut campus.
Christine [Gonzales], an Operator Facility Management employee, says that, on average, they clean the LRC bathrooms at 7 a.m. then at 1 p.m. and take the trash out at 5:30 p.m.
She also emphasises that they regularly check the toilets throughout the rest of the day and if they are dirty, they would clean them again.
Hiba Abou Ghazale is a senior journalism student at the Lebanese American University. She enjoys writing about cities, and blogging her thoughts and memoirs. She is also a peacebuilding ambassador. You can contact her on hiba.aboughazaleh@gmail.com.